Today we have a guest that can help any business become more efficient while also helping you get what you want out of life. I have the pleasure of interviewing Jennifer Furrier of Essential Organizing. I never thought I would need the service that Jennifer provides, but once my business started picking up I hit a wall and found myself working longer hours and feeling drained. I reached out to Jennifer and she helped me put things in perspective. Her suggestions helped free up my time so that I could do the things I really enjoy. I was also able to reduce my hours. I now come to work with more energy and focus, plus no more feeling guilty about putting in long hours. There is something to be said for working smarter and getting more done in less time. When was the last time… Read Article »
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I have been using a PC for most of my adult life. I am used to the flow and design of the Windows operating system. I thought this would never change. Apple and all of its wisdom knew the best way to get to me was through my phone. I had a BlackBerry until we upgraded to the newest version of Microsoft Exchange. BlackBerry made a big mistake in not being compatible with the latest version of Exchange. It forced me to switch to the iPhone, and I have to say I am glad I did. I used a couple of Macs back in college and hated them. That’s when PC was taking over and Macs were just starting to rethink their operating system. For a long time, I wasn’t aware what was going on over at Apple, because I wasn’t following them. But I am now! They have made their user interface so easy to… Read Article »
Understanding one’s position within a competitive call-center environment is an advantage to performance. Offering statistics on the real-time performance of any individual allows a gauge of their efforts, both for their personal information, and for the management team. Allowing comparisons between the average and best performance indices of others offers a tangible metric for competition. Offering these metrics in a simple interface allows the individuals to quickly measure their performance and determine what measures they need to take to improve.
The first concern of offering metrics for a sales team is that those metrics need to reflect performance that affects the end goal of profit. With the vast amount of information gathered in any call-center environment, the possible reporting metrics are enormous. If this information is filtered down, individuals and management can see quickly what performance scales are affecting end sales, and these can be… Read Article »
