While the primary concern of any support department is always going to be assisting customers and clientele with immediate support requests, one of the more overlooked facets of support is the need to foresee improvements that could limit or prevent the need for the support request in the first place. These are the opportunities that can often be found internally by simply asking the following question at the resolution of every support call/ticket/email: Could we have prevented that problem from occurring in the first place? With LeadExec, we’ve taken this as one of the most critical roles of our support team. By keeping track of every support item that comes in, we’re able to identify trending issues quickly. We are also able to analyze that information at the end of the week and delimit a series of improvements that we could make; therefore reducing the amount of support requests our… Continue reading →
As users of web applications and software, I think it’s fair to assume that we all expect the same things. When it comes down to it, we all want simplicity. That simplicity is wrapped with numerous elements that make a great application, such as; an easy to use UI, layouts that instruct me visually (apparently we all hate to read), non-time-consuming data entry, and overall complex processes that are handled without me even thinking about them. In my opinion, making things simple for the user will be accomplished through error handling and testing. So, as a junior developer coping with some woes of error handling and user experience, I scoured the internets to gain some much needed knowledge of best practice error handling. My project at hand is an enterprise web application. With web application we know the general public will make up a large number of our users. We also know that the general public… Continue reading →
Over the years, I have heard many arguments in favor of a near structure-less, cowboy style of coding. One example given is that of “The Duct Tape Programmer” as written by Joel Spolsky [http://www.joelonsoftware.com/items/2009/09/23.html]. Now I agree with Mr. Spolsky on one thing, shipping the product is absolute priority number one. However, that does not make proper engineering a form of gold plating. As programmers, we are often far too comfortable with the fact that no one sees the magic under the hood and likely wouldn’t understand it if they did. It is much like your car or truck. You probably don’t know how every piece is moving at any given moment, all you know is you can push down on this lever and it will move you forward and really that is all you care about. Now granted, I’m not writing an article on vehicle manufacturing processes, but it… Continue reading →
SalesExec is now available with a 30 Day Free Trial. SalesExec features simple lead management that allows you to capture, nurture, and close more sales leads in less time
In this video tutorial, I show you the basics you will want to have in place when setting your account up so that you have accurate recording.
