Lead Management Time Zone and Elapsed Time

Sep 27, 2009 12:00:00 AM


I really like this update and so do our customers.  This update allows our customers to not only view the time the lead is inserted into their system but also elapsed time since it has been touched.  You can see how long a lead is sitting and you can see the time zone that the lead resides in with +1, +2, or +3 to tell you how many hours there is between your time zone and the leads time zone.

This was a survey recommendation we received from our clients.  We send out surveys once a month asking our customers what updates they would like to see.  We take recommendations and pick the top 5.  We then let our customers vote on what features would be most useful to them.  Listening to our customers has helped ClickPoint understand the customer and what they need to work more efficiently.  I hope after a couple of years the updates will make our lead management system the best.  We believe at ClickPoint in following the collective voice of the customer and we think it will pay off.