Dear Valued ClickPoint Software Client,
We have recently made some adjustments in how our support team will continue to provide you with assistance.
In our effort to help educate and empower our customers, we have updated our Knowledge Base to provide more self-service assistance. Customers can now search our Knowledge Base for solutions to their requests and inquiries. In the event that you cannot find the answer you are looking for, simply fill out the request form and a ticket will be submitted to the support team!
For more information, please see How to Use Our Knowledge Base and How to Contact the Support Team for further assistance regarding the new process.
At this time, we will no longer be accepting tickets directly from customers through our ticket system. We will still use ticket system as an internal resource to respond to any tickets received from our Knowledge Base or through any other contact.
We appreciate your continued confidence in our support team.
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