--- title: "Power Dialing Software for Sales Teams: How It Works in a Contact Center" description: How power dialing software works for contact center sales teams, how it differs from predictive dialing, and where the dialer's leads come from. image: https://blog.clickpointsoftware.com/hubfs/blog-featured-images/featured-image-4.png --- - [All Topics](https://blog.clickpointsoftware.com/) - [Sales Engagement](https://blog.clickpointsoftware.com/tag/sales-engagement) - [Sales Automation](https://blog.clickpointsoftware.com/tag/sales-automation) - [Marketing](https://blog.clickpointsoftware.com/tag/marketing) - [Lead Management](https://blog.clickpointsoftware.com/tag/lead-management) - [Lead Distribution](https://blog.clickpointsoftware.com/tag/lead-distribution) - [Compliance](https://blog.clickpointsoftware.com/tag/compliance) # Power Dialing Software for Sales Teams: How It Works in a Contact Center How power dialing software works for contact center sales teams, how it differs from predictive dialing, and where the dialer's leads come from. Written by  [The ClickPoint Team](https://blog.clickpointsoftware.com/author/clickpoint-team)  ·  November 9, 2026  ·  Last modified November 9, 2026 Contact center sales teams spend the day calling inbound leads, people who filled out a web form or asked for a quote. A lead can take several call attempts before anyone answers, and each attempt starts with a rep dialing a number. Power dialing software automates dialing, so reps move from one call to the next without keying in numbers. In a contact center, the next call also depends on which lead the dialer picks, and the lead queue behind it makes that choice. ClickPoint Software makes SalesExec, lead management software for contact center sales teams with pull-based lead distribution, a power dialer, and SMS and email nurture. ## What does power dialing software do? Power dialing software places outbound calls automatically from a list or queue of leads, so a rep moves from one conversation to the next without dialing by hand. Power dialers belong to the auto dialer category, which also includes preview, progressive, and predictive dialers. Each type handles the timing of the next call in its own way, and that timing sets the pace of a rep's day. A preview dialer shows the rep a lead's details first, and the rep starts the call with a click or a key press. A power dialer starts the call without that manual step. ## How do power dialers and predictive dialers differ? A predictive dialer uses an algorithm to decide when to place calls, based on the average time an agent spends on a call, and dials several numbers at once to connect the agent to the first person who answers. The SalesExec power dialer makes one-to-one calls and moves to the next lead after the rep enters a call disposition. SalesExec includes a power dialer and pull distribution, and its Auto-Pull setting loads the next lead after each disposition. ## Where do the leads a power dialer calls come from? A power dialer calls leads in the order its list or queue provides them. In a contact center working inbound leads, that order decides whether a new, high-priority lead gets the next call or waits behind older records. A buyer comparing power dialing software needs to know where the dialer's next lead comes from and what sets its priority. SalesExec pull distribution holds leads in a shared, prioritized queue, and reps request the next lead when ready. [Pull lead distribution in call centers](https://blog.clickpointsoftware.com/pull-lead-distribution-in-call-centers) explains how pull queues work and how pull distribution compares with push assignment. [What is speed to lead](https://blog.clickpointsoftware.com/speed-to-lead) covers how lead management software shortens the time between a lead's arrival and the first call. ## What else should sit next to the dialer? Outbound calls cover one part of the work in a contact center sales team. Leads also call in, and follow-up continues by text and email between call attempts. SalesExec includes inbound call routing, email, SMS, and reporting alongside its power dialer and pull distribution. ## Frequently asked questions ### What is power dialing software? Power dialing software places outbound calls automatically from a list or queue of leads. ### What is the difference between a power dialer and a predictive dialer? A predictive dialer uses an algorithm based on average agent call time to decide when to place calls, and it dials several numbers at once. The SalesExec power dialer makes one-to-one calls. ### Does SalesExec include a power dialer? SalesExec includes a power dialer and pull distribution. ### Where should a power dialer get its leads in a contact center? A power dialer in a contact center needs a prioritized lead queue behind it, so the next call goes to the lead with the highest priority. --- **See the SalesExec power dialer.** [Request a SalesExec demo](https://www.clickpointsoftware.com/salesexec/get-started) to see the power dialer and pull distribution. Current SalesExec plans and prices are on the [SalesExec pricing page](https://www.clickpointsoftware.com/salesexec/pricing-plans). ## Sources - SalesExec pricing plans (pull-based lead assignment, SMS, reporting, current plans and prices): [https://www.clickpointsoftware.com/salesexec/pricing-plans](https://www.clickpointsoftware.com/salesexec/pricing-plans) - SalesExec lead management software (power dialer, email, SMS, reporting): [https://www.clickpointsoftware.com/salesexec/lead-management-software](https://www.clickpointsoftware.com/salesexec/lead-management-software) - SalesExec call routing software (inbound call routing): [https://www.clickpointsoftware.com/salesexec/call-routing-software](https://www.clickpointsoftware.com/salesexec/call-routing-software) - SalesExec power dialer software (one-to-one calls, next lead after disposition): [https://www.clickpointsoftware.com/salesexec/power-dialer-software](https://www.clickpointsoftware.com/salesexec/power-dialer-software) - SalesExec pull distribution (shared prioritized queue, Auto-Pull): [https://www.clickpointsoftware.com/salesexec/pull-distribution](https://www.clickpointsoftware.com/salesexec/pull-distribution) - TechTarget, "The difference between autodialers and predictive dialers" (dialer types, predictive dialing): [https://www.techtarget.com/news/The-difference-between-autodialers-and-predictive-dialers/853878/](https://www.techtarget.com/news/The-difference-between-autodialers-and-predictive-dialers/853878/) - Wikipedia, "Auto dialer" (dialer types, preview dialing): [https://en.wikipedia.org/wiki/Auto\_dialer](https://en.wikipedia.org/wiki/Auto_dialer) The ClickPoint Team [See all posts](https://blog.clickpointsoftware.com/author/clickpoint-team) The ClickPoint Team includes marketing, sales and support pros with broad experience is lead generation, lead distribution, sales engagement and software. 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