According to a recent report by Forrester “Increased access to real-time voice, video, and webconferencing improves the employee experience, boosts employee productivity, and cascades across improving the customer experience.”
ClickPoint RingResponse is fully integrated with leading business communication services—Nextiva, Cisco, RingCentral—participated in the research, and does everything from suggesting the next best lead, allocating leads within state calling hours, and prioritizing leads that need attention.
We want to highlight the following inbound call tracking capabilities designed for sales reps so that they can seamlessly pivot from outbound dialing, moving quickly and responding to inbound calls. These features enable managers to rapidly scale sales teams by reducing manual and tedious tasks:
Intelligent Routing: Shotgun, Queues, Criteria, Forwarding, Redirect
Salespeople opt to receive calls or set as unavailable
Interactive sales scripts to help salespeople convert inbound calls
Salespeople receive real-time inbound call notifications
Configure queues, redirect calls, messages, text to speech
Purchase 1-800 or local numbers
We believe that using ClickPoint’s advanced technologies you can improve productivity by 50% or more and increase cooperation between marketing, sales, and customer service teams.