FCC Opt-Out Rules Taking Effect November 25, 2026

The Federal Communications Commission published its revised TCPA consent-revocation rules in the Federal Register on October 26, 2026. Those FCC opt-out rules come from FCC 26-67, a Report and Order the Commission adopted on September 30, and they take effect November 25, 2026.

The FCC's revised TCPA consent-revocation rules (FR Doc. 2026-21821, adopted in FCC 26-67), effective November 25, 2026, change how consumers stop calls and texts that require consent under the Telephone Consumer Protection Act (TCPA). Callers may now choose the exclusive opt-out method consumers must use, as long as every call or text discloses that designated method. A contact center that sets up a designated opt-out method before November 25, 2026 has one documented opt-out path, a designated-method disclosure on every call and text, and opt-out records the center can process by automated means.

Setting up a designated opt-out method touches call scripts, text templates, lead records, and dialer rules. Each of those assets has an owner in a sales contact center, and each update takes time to test.

What the FCC opt-out rules change, and when

FCC 26-67 lets callers designate an exclusive way for consumers to revoke consent, and lets callers treat an opt-out from an informational call or text as covering only that informational category. The FCC opt-out rules take effect November 25, 2026. An opt-out from telemarketing still revokes consent to all future telemarketing calls and texts from that caller, and the 10-business-day deadline to honor a revocation stays in place.

FCC 26-67 and its dates. The FCC adopted FCC 26-67 in CG Docket No. 02-278 on September 30, 2026, and released FCC 26-67 on October 1. The Federal Register published the final FCC opt-out rule on October 26, 2026 (91 FR 67214). The November 25, 2026 effective date replaces the January 31, 2027 date the FCC had previously set for the delayed part of its revocation rule.

Which calls and texts. FCC 26-67 uses "robocall" for any call or text sent with an automatic telephone dialing system and any call that uses an artificial or prerecorded voice. The FCC opt-out rules cover revocation of consent for those robocalls and texts.

Designated opt-out methods. A caller may designate one or more of three methods as the exclusive way to revoke consent. The first is an automated, interactive voice or key-press opt-out mechanism on a call. The second is a reply to a text with one of seven standardized words: "stop," "quit," "end," "revoke," "opt out," "cancel," or "unsubscribe." The third is a website or telephone number the caller designates to process opt-out requests.

Disclosure on every call and text. A caller that designates an exclusive opt-out method must clearly and conspicuously disclose that designated method on the call or in the text. A text sender that designates reply texts as the exclusive method can meet the disclosure requirement by including at least one of the seven FCC opt-out words in each message. The text sender still has to accept all seven FCC opt-out words as valid opt-outs.

What designation changes. A caller that designates one of the three exclusive opt-out methods does not have to process opt-out requests made by any other means. A caller that designates none of those methods must keep honoring opt-out requests made by any reasonable means.

Informational and telemarketing calls. A caller may treat an opt-out in response to an informational call or text, meaning one with no advertising or telemarketing, as applying only to that category of informational messages. An opt-out in response to a call or text that contains an advertisement or constitutes telemarketing revokes consent to all future advertising and telemarketing calls and texts from that caller.

What stays the same. Callers still have a reasonable time, up to ten business days from receipt, to honor an opt-out. A text that only confirms an opt-out, with no marketing content, remains permitted, and the FCC opt-out rules presume a confirmation sent within five minutes falls within the consumer's prior consent. Prerecorded telemarketing calls still need the automated, interactive voice or key-press opt-out mechanism the FCC's telemarketing rules already require. The FCC states that FCC 26-67 imposes no new compliance obligation.

What the FCC is still considering. A companion Further Notice of Proposed Rulemaking, the FCC's proposed rulemaking on shortening the 10-business-day opt-out deadline and related topics (FR Doc. 2026-21820), asks whether to shorten the 10-business-day opt-out deadline, whether to require two-way texting, whether to require a one-step "revoke all" option, and how opt-outs apply to affiliates and separate lines of business. A joint industry and consumer-group letter cited in that proposed rulemaking suggests seven business days. Comments on the proposed rulemaking are due November 25, 2026, and reply comments are due December 28, 2026. None of those proposed changes is an adopted rule.

Pennsylvania changed its telemarketing rules first. Pennsylvania Act 47 of 2026 (SB 992, effective October 19, 2026) amends the state's Telemarketer Registration Act so that "telephone solicitation" covers calls, voicemail, ringless voicemail, and texts. Pennsylvania's Act 47 bars telephone solicitations on Sundays, on legal holidays, before 9 a.m., and after 7 p.m., subject to Pennsylvania Act 47's exemptions ⟦VERIFY⟧, and Pennsylvania's Act 47 requires prior express written consent for robocalls, subject to Pennsylvania Act 47's exemptions ⟦VERIFY⟧. For text solicitations, Pennsylvania recognizes the same seven opt-out words as the FCC opt-out rules.

A contact-center opt-out checklist for November 25, 2026

A sales contact center prepares for the FCC opt-out rules' November 25, 2026 effective date by choosing its exclusive opt-out method, adding the designated-method disclosure to every script and text template, and making sure a telemarketing opt-out stops every telemarketing campaign.

1. Channel inventory. The compliance lead lists every channel that places consent-based calls or texts: dialer campaigns, prerecorded voicemail, text templates, text nurture sequences, and inbound numbers that also send texts.
2. Campaign classification. Each campaign gets a label as telemarketing or informational. The telemarketing-or-informational label decides how far an opt-out reaches under the FCC opt-out rules, so counsel confirms any campaign labeled informational.
3. Opt-out method decision. The contact center decides, with counsel, whether to designate an exclusive opt-out method for each channel and which of the three FCC-designated methods the center uses. A center that designates no exclusive method keeps honoring any reasonable opt-out request.
4. Call script disclosure. Every calling campaign's script states the designated exclusive opt-out method, in the words counsel approves.
5. Text template disclosure. Every text template and every message in a nurture sequence includes at least one of the seven FCC opt-out words, such as "Reply STOP to opt out."
6. All seven FCC opt-out words. The texting system treats "stop," "quit," "end," "revoke," "opt out," "cancel," and "unsubscribe" as opt-outs, including replies sent outside a template conversation.
7. Designated website or number. A contact center that designates a website or phone number as its exclusive opt-out method tests that website or number before November 25, 2026 and connects the designated path to the lead record.
8. One telemarketing opt-out, every campaign. An opt-out from a telemarketing text also stops telemarketing calls, and an opt-out from a telemarketing call also stops telemarketing texts. That telemarketing opt-out reaches every queue, campaign, and connected dialer that can contact the lead.
9. Ten-business-day opt-out clock. Each opt-out record shows the date the opt-out was received and the date the opt-out was processed. A manager reviews any opt-out still open after a few days.
10. Non-designated requests. Agents and supervisors follow a written policy for opt-out requests that arrive by another route, such as a spoken request on a live call or a reply email. Counsel approves that written policy.
11. Confirmation texts. A confirmation text, if the center sends one, only confirms the opt-out, carries no marketing, and goes out within five minutes of the opt-out.
12. State calling rules. Calling-hour rules cover Pennsylvania Act 47's 9 a.m. to 7 p.m. window and Pennsylvania Act 47's Sunday and legal-holiday bans, alongside other state calling rules counsel identifies.
13. Written procedures and training. The contact center updates its written opt-out procedures and trains agents on those procedures before November 25, 2026.
14. Proposed FCC changes to watch. The compliance lead follows the FCC's proposed rulemaking on shortening the 10-business-day opt-out deadline and related topics (FR Doc. 2026-21820), including the proposals on a shorter opt-out deadline, required two-way texting, a revoke-all option, and affiliates and separate lines of business, and plans for each proposed change.

Where SalesExec fits

SalesExec is lead management software for contact center sales teams, with pull-based lead distribution, a power dialer, and SMS and email nurture. Six checklist steps map to capabilities ClickPoint documents on its public SalesExec pages. Configuration choices and legal judgments stay with each contact center and its counsel.

Scripts by campaign (step 4). SalesExec ties sales call scripts to each calling campaign and supports dynamic scripts with field tags. Source: SalesExec power dialer software. Putting the same counsel-approved opt-out disclosure into each campaign's script is a process step for the contact center; the power-dialer page does not document a single shared line that updates every campaign at once.

Opt-out language in text templates (step 5). SalesExec text templates support customizable opt-in and opt-out language. Source: SalesExec text marketing software.

Automated text opt-outs and message logs (steps 6 and 9). ClickPoint's SalesExec Twilio integration page states that opt-in and opt-out compliance for SMS is automated and that all messages are logged for compliance and reporting.

Do Not Phone in every queue (step 8). Every SalesExec pull strategy includes Do Not Phone protection by default and excludes leads marked Do Not Phone from every queue. Source: SalesExec pull distribution.

Five9 DNC sync (step 8). For contact centers that dial through Five9, the SalesExec Five9 integration sends records flagged Do Not Contact in SalesExec to the Five9 DNC list during a nightly window. Source: SalesExec Five9 integration.

State calling hours (step 12). SalesExec sets calling hours for each state or group of states and converts those calling hours to each rep's time zone. Source: clickpointsoftware.com/salesexec/pull-distribution. The power dialer also supports state calling hours and a limit on how many times each prospect can be called. Source: clickpointsoftware.com/salesexec/power-dialer-software.

Checklist steps 1 through 3, 7, 10, 11, 13, and 14 are process and legal decisions. A contact center makes those decisions with its compliance lead and counsel, and records them in its written procedures.

Disclaimer

This article summarizes FCC 26-67 and Pennsylvania Act 47 of 2026 as published on the dates shown, for general information. It is not legal advice and does not create an attorney-client relationship. TCPA and state telemarketing obligations depend on the facts of each calling and texting program. Contact centers should confirm their obligations with qualified counsel. SalesExec features support a contact center's procedures; the contact center remains responsible for its own compliance.