Easy-to-use Call Routing, Yep We Got It!

Feb 1, 2017 12:00:00 AM
Have you ever wondered what might happen if you had an easy-to-use call routing solution? Well, for one you would be able to increase the amount of leads you capture on your website or landing page. If you have seen some of the existing call flow editors they really make your head hurt and you really can’t make the most use of the system because frankly you need a developer to assist you. These call flows can be quite extensive.   “We wanted to create a system that allowed you to really ... Read More

ClickPoint REST API: Official Release for ClickPoint Lead Management

Dec 20, 2016 12:00:00 AM
Representational state transfer (REST) or RESTful web services are one way of providing interoperability between computer systems. REST-compliant web services allow requesting systems to access and manipulate textual representations of web resources using a uniform and predefined set of stateless operations. Other forms of web service exist, which expose their own arbitrary sets of operations such as WSDL and SOAP. Representational state transfer. In Wikipedia. Retrieved December 20, 2016 from Read More

Setting Up a Sales Process for an Inbound Call Center, so Simple Even Your Kids Can Do It

Dec 13, 2016 12:00:00 AM
Simplicity in your inbound call center will improve sales performance I was just at NextCon in Phoenix, a great show put on by the cloud-communication company; Nextiva. At the convention Steve Wozniak spoke about his life and time at Apple. When asked about his recommendation for creating innovative products, he said that the number one thing was to create elegant simplicity. We have heard this before but how do you make an inbound call center sales process so simple a kid could do it? Apple ... Read More

What I Learned From the Doctor Who Served Two Presidents

Dec 8, 2016 12:00:00 AM
If you haven’t made it to NextCon, you really should think about going next year. Every year Nextiva, a progressive cloud-communication company located in Phoenix, puts on one power packed show.This year they had great speakers like Guy Kawasaki, Steve Wozniak, and my personal favorite, Dr. Connie Mariano. Dr. Mariano is a local in Phoenix, AZ, and I have to say one of the most impressive speakers I have had the pleasure of listening to. Not only is her personal story inspirational, she also ... Read More